Help Desk Technician


Need expert help desk support? At SOURCE, our Help Desk Technicians specialize in providing top-notch support to resolve your IT issues. Our Help Desk Technicians use their technical knowledge to assist your employees effectively.

Roles & Responsibilities

  • Support: Provide technical support to employees via phone, email, and chat.
  • Troubleshooting: Diagnose and resolve IT issues.
  • Documentation: Maintain detailed records of support interactions.
  • Installation: Assist with the installation and configuration of hardware and software.
  • Training: Provide training and guidance to employees on IT use.
  • Feedback: Gather employee feedback and suggest improvements.


Education and Experience

  • Degree: Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Experience: Minimum of 3 years of experience as a Help Desk Technician.

Technical Skills

  • Support Tools: Proficient in using support tools and software.
  • Troubleshooting: Strong troubleshooting skills.
  • Technical Knowledge: Broad technical knowledge of software and hardware.

Soft Skills

  • Communication: Excellent verbal and written communication skills.
  • Customer Service: Strong customer service skills.
  • Problem-Solving: Strong problem-solving skills.

How to Get Started

Ready to enhance your help desk support with a dedicated Help Desk Technician? Contact us today at to discuss how our experts can help you achieve your business goals.

Up To 70% Savings
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10, 20 or 40 Hours
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Working Hours:
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Philippines Rate (Avg):
$1,000 / mo
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India Rate (Avg):
$900 / mo
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Latam Rate (Avg):
$2,000 / mo
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European Rate (Avg):
$2,750 / mo
Apply now
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